1. General policy
Tickets to House Party Goa Events are, as with most live events, generally non-refundable and non-exchangeable once payment is confirmed, except in the circumstances described below. Please choose your ticket tier and quantity carefully before completing payment.
2. When you ARE entitled to a refund
- Event cancelled by the organizer: full refund of the ticket price, processed automatically or on request.
- Event postponed/rescheduled by the organizer: your ticket remains valid for the new date by default; if you cannot attend the new date, you may request a full refund within 7 days of the reschedule announcement.
- Duplicate or erroneous charge: if you were charged more than once for the same order, or charged an incorrect amount due to a system error, the difference/duplicate will be refunded in full.
- Failed payment that still debited your account: if Razorpay confirms a payment failure but funds were deducted, the amount is refunded by Razorpay to your original payment method per their standard timelines.
3. When you are NOT entitled to a refund
- Change of mind after purchase.
- Failure to attend ("no-show"), including arriving after the Event has reached capacity or after entry has closed.
- Being refused entry for failing age/ID verification, intoxication, prohibited items, or other breach of our Event Entry Rules.
- A lost, shared, screenshotted, or already-scanned ticket QR code.
- Minor changes to the event lineup, running order, or non-headline details that do not amount to a cancellation.
4. How to request a refund
Where you believe you qualify for a refund under Section 2, email support@housepartysouthgoa.com with your order number, the email/phone used at checkout, and the reason for your request. We aim to respond within 3–5 business days.
5. Refund processing
Approved refunds are issued to your original Razorpay payment method. Processing typically takes 5–10 business days to reflect in your account, depending on your bank or payment provider — this timeline is set by Razorpay/your bank, not by us.
6. Chargebacks
If you have a billing concern, please contact us first at support@housepartysouthgoa.com before initiating a chargeback with your bank — most issues can be resolved faster this way.
7. Changes to this policy
We may update this policy from time to time; the version in effect at the time of your purchase applies to that order.